Last Updated: 10.09.2026

Privacy Policy

Saflas Oto Lastik Yol Yardım (“Saflas”, “we”) values the privacy of visitors to www.saflas.com (“the Site”). This Privacy Policy explains what data is collected through the Site, how that data is used, and your rights under Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”).
1. What Data Do We Collect?
a) Data Collected Through the Contact Form
When you fill out the “Send Us Your Feedback, Suggestions and Complaints” form on our Site, the following information is submitted to us:
Full Name
Email Address
Phone Number
Message Content
This information is used solely to respond to your request, evaluate your service request, and contact you.
b) Communication via WhatsApp and Phone
When you contact us through the WhatsApp button or phone number (0 555 095 55 55) on the Site, any information you share — such as your name, phone number, and location — is used solely to provide roadside assistance service.
c) Automatically Collected Data (Cookies)
Our Site uses Google Ads and/or Google Analytics. These tools may place cookies in your browser when you visit the Site and collect the following types of data:
IP address
Device and browser information
Pages visited and on-site behavior
Approximate location information
This data is processed by Google to measure site performance, analyze the effectiveness of our advertising, and show you more relevant ads (remarketing). You can restrict or reject cookie usage at any time through your browser settings.
2. How Is Your Data Used?
The data we collect is used only for the following purposes:
Providing the roadside assistance / tire service you requested
Getting back to you and maintaining communication
Improving the quality of our service
Fulfilling our legal obligations
Your data is never sold or rented to third parties for marketing purposes.
3. Who Is Your Data Shared With?
Your personal data may only be shared with service providers such as Google Ads / Google Analytics (for statistical and advertising purposes, at an anonymous/aggregate level) and, where legally required, with authorized official bodies.
4. Data Retention Period
Information obtained through the contact form and via WhatsApp/phone is retained for a reasonable period after your request has been resolved, and is deleted or anonymized once it is no longer needed.
5. Your Rights Under KVKK
Under Article 11 of KVKK, you have the right to:
Learn whether your personal data is being processed
Request information about the processing, if any
Learn the purpose of processing and whether it is used in accordance with that purpose
Know the third parties to whom your data is transferred, domestically or abroad
Request correction if your data has been processed incompletely or incorrectly
Request deletion or destruction of your data within the conditions set out in KVKK
Object to a result that is to your detriment arising from the analysis of your data exclusively through automated systems
Request compensation for damages suffered due to unlawful processing of your data
You can reach us using the contact information below to exercise these rights.
6. Contact
If you have questions about our privacy policy, you can reach us at:
📞 0 555 095 55 55 📧 saffotolastik@gmail.com
7. Changes
This Privacy Policy may be updated from time to time. The current version is always published on this page.